Talk to a human, fast
Our patient team is here for you — in your language, around the clock. Reach us instantly, or send a message and we will get back to you shortly.
- 24/7 patient line
- 20+ languages
- Free, no obligation
Send us your case
Tell us what you need — reports welcome later. A patient advisor replies within 24 hours.
What happens next
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1
We read your case
A patient advisor reviews your message and, if needed, asks for reports — within 24 hours.
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2
The right physician answers
Your case is matched to a specialist who prepares a treatment plan and an itemised quote.
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3
You decide, we organise
Appointments, transfers, interpreter and accommodation — everything is arranged before you travel.
Frequently asked questions
How quickly will I get a reply?
Form messages are answered within 24 hours on business days — usually much faster. WhatsApp messages typically get a first reply within 15 minutes, and our phone line is live 24/7.
How do I book an appointment?
Use the form on this page, call our 24/7 line, or message us on WhatsApp. A patient advisor confirms your appointment with the right specialist, usually within one working day.
Can a specialist review my case without me traveling?
Yes. Send your reports through the form on this page, then meet the physician in a video consultation and decide your next step from home.
How much will my treatment cost?
Send your medical reports with the form and tell us the treatment you need. A specialist reviews your case and we reply with a personal, itemised quote — free of charge and without obligation.
Do you help with travel and accommodation?
Yes — the international patient team arranges airport transfers, interpreter support and accommodation near your hospital as part of your treatment plan.
Which languages do you support?
Our teams work in English and more than ten other languages, covering everything from first contact and interpretation during treatment to follow-up after you fly home.
How can we help you today?
Send your diagnosis and reports — a senior specialist reviews them and replies.
Send my reportsMeet an Acıbadem specialist by secure video, before you travel.
Book a video visit